Exchange & Return Policy
📦 Return & Exchange Policy — Rizz Empire
For any return or exchange requests, hit us up at info@rizzempire.com — we’re here to help!
🔁 Exchange & Return Window:
You’ve got 7 days from the delivery date (yep, including delivery day) to let us know if anything’s off — wrong product, size issue, or something else. We’ve got your back, but only if you let us know in time!
✅ What qualifies for an exchange:
1). Received the wrong size or product?
2). Size not fitting right?
No worries — we’ll replace it for FREE with the correct size or item of the same value. We’ll even handle the reverse pickup.
If the exchange item has a higher value, just pay the price difference online.
🚫 No extra charges for size exchanges of same-value items. Easy peasy.
🔄 Condition of items:
Make sure the product:
1). Has the original sticker/label attached
2). Is folded properly
3). Packed securely to avoid damage during return transit
If not, we won’t be able to process the exchange — keep it tidy!
💸 What about refunds?
We issue refunds only for defective or damaged products (and we verify it).
If that’s the case, email us with:
1). Your Order ID
2). Details of the issue
3). Clear photos of the defective product
✅ Refunds are processed to the original payment method or a valid bank account provided by you.
🚨 In rare cases where returns are accepted for reasons other than defects (like change of mind), a ₹100 deduction will be made for reverse pickup charges — logistics ain’t cheap these days!
❌ Not Eligible for Return/Refund:
1). Product used or washed
2). No original label/sticker
3). Slight colour/design variation from what’s shown online
( screens show colors differently — we try to be as close as possible! )
4). Return request made after 7-day window
5). Orders placed during sales or with discount codes
6). Size issues are eligible for free exchange only, not refunds
⚠️ Pro Tips:
1). Don’t accept packages that look damaged at delivery
2). Exchange/Return is allowed once per order only
3). We reserve the right to decline returns if the product is not same
🕙 Working Hours: 24/7 (Rizz never sleeps)
📧 Email: info@rizzempire.com
Thanks for shopping with Rizz Empire — where style meets statement. 👑
Let’s keep the rizz flowing.